TY - BOOK ED - McGraw-Hill TI - Operations management with total quality management SN - 9781307379648 U1 - 658.5 O616 2019 PY - 2019/// CY - [s.l.] PB - McGraw-Hill Education , KW - Production management N2 - "Operations is what businesses do. Operations are processes that either provide services or create goods. Operations take place in businesses such as restaurants, retail stores, supermarkets, factories, hospitals, and colleges and universities. As you read this book, you will learn about managing those operations. The subject matter is relevant for you regardless of your major. " ER -