TY  - BOOK
AU  - Van Oort, Madison
TI  - Worn out: how retailers surveil and exploit workers in the digital age and how workers are fighting back
SN  - 9780262544931
U1  - 658.87 V272w 2023 
PY  - 2023///
CY  - Cambridge, Massachusetts
PB  - The MIT Press , 
KW  - Retailing--Marketing
N1  - Includes appendices and index
N2  - "Worn out draws on interviews with dozens of frontline workers and labor activists, and on evidence gathered at corporate conferences, to expose the exploitative reality of retail labor in the digital age. The author shows how digital tools lubricate the shift toward just-in-time retail by collecting real-time data on not only customer behavior but also worker performance and how these tools increase these workers' already heightened insecurity."
ER  -