TY - BOOK AU - Stulz, Karin AU - Shumack, Kellie A. AU - Fulton-Calkins, Patsy TI - Administrative professional: theories and procedures SN - 9789814633956 U1 - 651.3 St9ad 2016 PY - 2016/// CY - Andover PB - Cengage Learning KW - Office management N1 - Includes glossary and index N2 - "A constantly changing workplace is the expectation for administrative professionals today. A variety of factors contribute to this new and exciting work environment. Major changes in technology allow for faster and more efficient communication with established business partners in the same city, on the other side of the United States, or in another country. These emerging technologies also offer increased potential for organizations to develop new customers or work sites in untapped markets. People are living longer and staying in the workplace longer as well. Today's administrative professional interacts with people of different races, ages, cultures and backgrounds on a daily basis." ER -