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006 m |o d |
007 cr_|||||||||||
008 220228s2022 nju o 001 0 eng c
010 _a 2022008360
020 _a9781119822516
_q(epub)
020 _a9781119822523
_q(adobe pdf)
020 _z9781119822509
_q(cloth)
035 _a22470557
040 _aDLC
_beng
_cComputer Arts & Technological College, Inc.
_erda
042 _apcc
050 0 0 _aHF5415.5
082 0 0 _a658.812 Q6 2022
100 1 _aQuick, Daniel
245 1 4 _aThe customer education playbook :
_bhow leading companies engage, convert, and retain customers /
_cby Daniel Quick ; Barry Kelly.
264 1 _aHoboken, New Jersey :
_bWiley ,
_c2022.
300 _aix , 230 pp. :
_bill. ;
_c24 cm.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
504 _aIncludes index.
520 _a"Deliver maximum value to customers and clients with this blueprint to customer success In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to renewing engagements. In this book, you'll examine how to define success for your customer, create a customer education development plan, and pursue customer success and revenue metrics. You'll also: Learn why you should prioritize customer learning and invest in customer training and education Discover how to create a detailed customer success and retention plan that emphasizes delivered value Determine how to implement a learning strategy that maximizes and scales lifetime customer value Perfect for founders, executives, managers, and practitioners at companies of all kinds, The Customer Education Playbook is especially practical for SaaS company executives seeking to extract and provide maximum value from their customers over the long haul."--
546 _aEnglish.
650 0 _aCustomer relations.
650 0 _aConsumer satisfaction.
700 1 _aKelly, Barry
776 0 8 _iPrint version:
_aQuick, Daniel.
_tCustomer education playbook
_dHoboken, New Jersey : Wiley, [2022]
_z9781119822509
_w(DLC) 2022008359
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
942 _2ddc
_cBK
_n0
999 _c2494
_d2494