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Theory, practice and techniques in customer service management/ (Record no. 2384)

000 -LEADER
fixed length control field 01331nam a22002177a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250210114032.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250210b ph ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781680947731
040 ## - CATALOGING SOURCE
Transcribing agency Computer Arts & Technological College, Inc.
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 T531t 2018
110 ## - MAIN ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element 3G E-Learning
245 ## - TITLE STATEMENT
Title Theory, practice and techniques in customer service management/
Statement of responsibility, etc. by 3G E-Learning
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York :
Name of publisher, distributor, etc. 3G E-Learning ,
Date of publication, distribution, etc. 2018.
300 ## - PHYSICAL DESCRIPTION
Extent vii , 277 pp. :
Other physical details ill. (col.) ;
Dimensions 23 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes references and index.
520 ## - SUMMARY, ETC.
Summary, etc. "Theory, Practice, and Techniques in Customer Relationship Management covers the blend of policies, processes, and strategies employed by an organization to amalgamate its customer dealings and provide a means to track customer information. It reports on theory, techniques and methods in customer relationship management; customer satisfaction; customer loyalty; service quality; and service recovery management, along with several other issues, balancing the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked,but important aspect of marketing strategy."
546 ## - LANGUAGE NOTE
Language note English.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations--Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Suppress in OPAC No
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Inventory number Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
          CAT College, Inc. - ANNEX 2 Library CAT College, Inc. - ANNEX 2 Library Circulation Section 02/10/2025 CL2373   658.812 T531t 2018 CL2373 02/10/2025 02/10/2025 Books